Refunds via EFTPOS

If a patient pays via eftpos and a refund is required for whatever reason then:

1. The refund is best done on the day of the initial service as no refund can be done over the phone.
2. The refund, wherever possible, needs to be done to the SAME card that it was paid on.
3. All refund copies are to be scanned into the patient record (much the same as we scan the patient receipt and copy of the merchant receipt).
4. If for whatever reason a refund has had to go onto a different card – notes need to be made in the patient’s record indicating why this is the case.

A reminder that a small label needs to go onto the merchant copy – this is how we identify and match the invoice to the patient. 

The staff member’s initials who took payment or processed a refund should also be on this label

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